At Gun & Flower, we are certain that you will be satisfied with your purchase and we back all of our products with a 30-day money-back guarantee.
However, if for any reason you are not satisfied and want to return the product, contact us at email@example.com first. We will provide you with the return address.
Do not return the goods yourself before we give the correct return address, and the return tracking number MUST be provided. Otherwise, the return will not be supported and we cannot make a refund.
Eligible for Return:
- Your product must be returned in new, unused condition, and must include all original packaging materials, manuals, and accessories;
- Provide a receipt or proof of purchase, (screenshot of the order)
- All returns must be made within 30 days of receipt of the products
We do not accept any products returned after 30 days of receipt.
Refund requests for the 30-day money-back guarantee expire 30 days after opening a warranty claim. It is not possible to process a request for a refund for non-quality issues for items that have expired this 30-day window. For purchases not made directly through Gun & Flower's online stores, please contact retailers for refunds.
About The Return Process:
When you meet the above return conditions:
1. To start returning, please contact our customer service at firstname.lastname@example.org as soon as possible, our team will reply to you within 1-3 working days;
2. We do not accept items sent back to us without prior request for return;
3. We will inform you of the return address and return information, and instructions on how to send the package.
Please include with your return:
1. Original and complete product. Gun & Flower apparel must be returned in new, unused condition.
2. 'Attention RETURNS' written on the outside of your package.
3. Please include a note with the following information:
- Full Name on the original order
- Order Number
- A note indicating what you would like. (Exchange for different product, repair/adjustment, return for store credit, or return for refund) If you are exchanging your product, please indicate what you would like to exchange for (including all options you would like). If you are sending back for a repair or adjustment, please indicate the specific issues you would like repaired or adjusted.
- All returns must be made within 30 days of receipt of the products.
- Please fill in the correct return recipient address and recipient information, otherwise, we will not be able to receive the return
- Please prodvide a tracking number of the return to email@example.com, please include your order number in the email.
Eligible for Refund:
1. Product problem
We focus on providing you with high-quality goods. However, if the goods you receive do not match the goods you ordered or the product has quality problems. We will process the refund request within3 working days.
For quality problems or problems caused by our faults:
First, you need to submit evidence, video or images about the product to firstname.lastname@example.org, please include your order number in the email.
Secondly, the returned product must be sent back to our warehouse, where we will sign and submit it to our after-sales team for processing.
2. Out of stock
If the goods you have purchased cannot be shipped due to a lack of stock, we will contact you via email. We will provide you with the option of refunding or waiting for inventory.
3. Remote areas
Due to some remote areas and military locations, we are unable to ship and deliver. We will communicate with you by email as soon as possible, and we will provide you with a refund.
- Products showing malicious physical damage will not be acceptable
Any other defects that are not caused by workmanship or product quality
- Items that have expired their warranty period are not acceptable for a return&refund
- Free products are not acceptable for any return or refund
- Purchases from the illegitimate resources are not acceptable for any return or refund
- A tracking number of the return must be provided
About The Refund Process:
When you meet the above refund conditions:
1. Please contact our customer service at email@example.com as soon as possible, our team will reply to you within 1-3 business days;
2. The order number needs to be provided to us;
3. Provide sufficient evidence to prove that there is a problem with the product or other related evidence. For specific questions, please consult customer service;
4. After confirming that the goods can be returned, we will confirm the return address and recipient information to you (important);
5. A tracking number of the return must be provided;
6. If the wrong product is returned or not returned, you will not get a refund;
7. It is necessary for us to check the quality of the returned goods;
8. We will notify you after receiving and checking your return whether the refund was successful.
The refund will be automatically refunded via the original payment method. Please noted that your bank or credit card company may also take 3-5 business days to process and mail the refund
About Return Shipping Fee:
We'll cover the return shipping fee if:
- Quality-related issues
- The wrong product was shipped
- Arrived with missing parts
- If the device is defective within 30 days
- Other problems caused by our faults
You'll need to pay the return shipping fee if:
- Bought the wrong model that does not fit on your gun
- Bought two or more products / duplicate orders
- If you are not completely satisfied with your purchase
- Unwanted or mistakenly purchase
- Cash on delivery is not supported, please pay the freight in advance
- We recommend using the original box or envelope that came with the product as a return package to avoid additional return shipping costs
** For purchases on other platforms, instead of our official stores, any question about return or refund, please contact the corresponding customer service to get help. You could also contact us and we’d love to help you reach out to the correct platform.
** If you have any questions about our return policy, please email us at firstname.lastname@example.org.